We are unable to cancel orders or make any changes after an order is placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible.

If you have entered an incorrect shipping address or have questions about the status of your order, please contact our Customer Love Team immediately by live chat or send an email to info@firaluna.com. We will do our best to accommodate your request, but we cannot make any guarantees.

FiraLuna is proud to offer free and easy returns! If for any reason you are dissatisfied with your purchase, you may return it for a full refund within 30 days of the ship date for the purchase price, excluding shipping, handling, or other additional charges.

If for any reason you are dissatisfied with your purchase, you may exchange it within 30 days of the date your order was shipped.

·Please note the following return and exchange exceptions:

·Products must be returned in original condition with boxes, paperwork, and accessories to ensure full credit.

·Merchandise sized, engraved, or altered in any way after purchase may not be returned or exchanged.

·Gift receipts may be used for exchanges only or to credit purchaser.

·Shipping and handling will not be refunded unless you received a damaged, defective, or incorrect item.

·Merchandise purchased using Progressive Leasing cannot be exchanged.

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